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ALBANY, NY (February 04, 2013) – Auto/Mate Dealership Systems (https://automate.com) announced today it has launched a mobile service department solution for its auto dealership clients. Currently available for windows-based tablets, the mobile solution enables service advisors to view the DMS service module information and conduct the service write-up process “on the go.” Auto/Mate’s mobile solution for service departments is designed to improve customer relations and increase productivity, adding profits to the fixed ops bottom line.
“With the average age of vehicles on the road increasing, dealerships are becoming more focused on customer pay revenue,” said Mike Esposito, President and CEO of Auto/Mate. “Mobile solutions allow service advisors to spend more time interacting with customers during the greet and write-up process, building trust and paving the way for a better upsell process.”
With Auto/Mate’s mobile solution, service advisors can use a windows-based tablet to greet customers at their vehicle, view information such as vehicle history and easily convert appointments into RO’s. This creates more time for the service advisor to do a walk-around of the customer’s vehicle, improving efficiencies and customer satisfaction.
All data entered into the tablet are automatically updated in Auto/Mate’s DMS in real time, and any updates made in the DMS also appear instantly on the tablet.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.
Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://automate.com/blog/.