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CLIFTON PARK, NY (April 19, 2010) – In an effort to help a growing number of franchised auto dealers considering a change in their dealer management system (DMS) provider, Auto/Mate, the highest ranked DMS in the 2009 NADA Annual Survey of Dealership Satisfaction, is releasing “The Dealer’s 10-Step Guide to Changing Your DMS” eBook.
“We wanted to give dealers a quick-read rundown of the best practices they should consider, given that more dealers are looking to change providers,” says Mike Esposito, CEO for Auto/Mate, one of the leading DMS providers for franchised auto dealers. “The eBook is chock-full of practical insights and lessons learned from dealers who have successfully made the switch, as well as insight from some top industry experts.”
The eBook’s publication comes at a time when many auto industry observers predict a greater number of dealers are contemplating changing their DMS providers as a way to reduce operational costs and provide more in-store efficiencies. In its bi-annual review of DMS satisfaction among dealers last October, NADA reports a 7 percent decline in dealers who are “very” or “somewhat” satisfied with their current DMS providers and 19 percent of dealers and general managers who plan to switch their DMS vendors.
“The eBook is our effort to help dealers understand how important it is to approach a DMS change with a well-assembled team and plan of attack,” Esposito says. “It’s not uncommon for dealers to overlook or miss key steps that result in a DMS installation that is more disruptive and painful than it needs to be.”
The Auto/Mate eBook, “The Dealer’s 10-Step Guide to Changing Your DMS,” is available for free downloads at the Auto/Mate Web site.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.
Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://automate.com/blog/.