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CLIFTON PARK, NY (February 13, 2012) – Auto/Mate Dealership Systems (www.automate.com) announced today it has added Automated Dispatch and Electronic Repair Order (RO) functions to the Fixed Operations module in its dealership management system (DMS) software. The upgrade is a complete overhaul of the previous dispatch system, enabling hands-free, customized and flexible dispatching along with a more open electronic RO system that increases service department productivity.
“In many service departments, dispatchers are still manually assigning jobs, with most of their time taken up with figuring out who’s available to work, balancing work loads and monitoring progress to make sure the jobs get completed in a timely manner,” said Mike Esposito, President & CEO of Auto/Mate. “An automated dispatch system greatly frees up a dispatcher’s time to focus on increasing efficiency and productivity which in turn, increases profitability.”
Auto/Mate’s upgraded Automated Dispatch and Electronic RO system includes:
Hands-Free Dispatching: The new system allows dispatchers or service managers to pre-set technician skill levels and a maximum number of repairs they can handle at one time. Based on pre-sets, the system automatically assigns repair jobs as they come in, as well as monitors the progress of all vehicles in the shop. Managers are alerted if there are problems or if repairs are taking too long.
Increased Flexibility: The new system is highly flexible, allowing dispatch functions to be molded to the processes already in place within each service department.
Electronic RO Upgrade: Technicians now have more accessibility to ROs in the shop, so they can access all information about the vehicle and customer including repair history. The system automatically punches them in and out, eliminating the need for time clocks. In addition, techs can add electronic notes to ROs as well as request parts electronically.
Access to Factory Information: Any time an RO is brought up on the screen, a tech or manager can perform a manufacturer inquiry from within the system with just a click of a button. All items will be displayed in a screen that can be easily added to the RO. All open recalls are displayed and automatically highlighted so they won’t be missed, increasing revenue potential.
Increased Accountability: Monitoring productivity is made simple with a ticker widget that scrolls along the bottom of managers’ screens. The ticker display will let managers know if a tech is not assigned a job or currently working, or if a job is taking too long, or other parameters that a manager wants to track.
The upgraded Automated Dispatch and Electronic RO system was developed based on feedback and requests from Auto/Mate’s customers, offering service departments a high level of flexibility to customize dispatching functions to their needs.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.
Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://automate.com/blog/.