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  • Rock’s Rants: A Salute to Our Service Frontline
    by Ken Rock, Customer Care Manager I hear praise everywhere for frontline workers. You know:  doctors, nurses, public transportation workers and even grocery store clerks have all been lauded in the media for continuing to work through the pandemic,.. READ MORE
  • Times Union Names Auto/Mate by DealerSocket a Winner of the Capital District Top Workplaces 2021 Award
    Auto/Mate, a DealerSocket company, has been awarded a Top Workplaces 2021 honor by the Times Union Top Workplaces. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage,.. READ MORE
  • Rock’s Rants: Parts Management
    By Ken Rock, Customer Care Manager Nothing really surprises me anymore. Yet recently, there I was, surprised again. I was visiting a dealership where the parts manager was out for three weeks due to surgery. I asked to speak.. READ MORE
  • Rock’s Rants: New World, New Business
    By Ken Rock, Customer Care Manager I recently visited a dealership service department and asked the manager how they have changed the way they do business in the last year. Surprisingly, this dealership had not changed a thing, other.. READ MORE
  • Stop Treating Job Postings Like Window Stickers
    By David Druzynski, VP People and Culture, DealerSocket Let’s face it. Most job ads today are boring and, unfortunately, boring job ads attract boring job applicants. If you want to bring in top performers, you need to grab their.. READ MORE
  • Rock’s Rants: Paper Appointment Pads
    by Ken Rock, Customer Care Manager Electronic appointment (EA) systems have been around for many years. So, when I visit a dealership’s service department and see a paper appointment pad sitting on a service advisor's desk, I am not.. READ MORE
  • November In the News Roundup
    Have you heard the latest news from Auto/Mate and DealerSocket? Events Auto/Mate’s Virtual User Summit This year’s first-ever Virtual User Summit was a big success! Sessions were live-streamed over a four-week period ending on Nov. 11. As an Auto/Mate customer,.. READ MORE
  • Auto/Mate’s First Virtual User Summit is a Big Success!
    Travel restrictions and the health and safety of team members and customers forced Auto/Mate to quickly pivot from its planned, in-person User Summit in Nashville, Ten., to a Virtual User Summit Series that opened on Oct. 22. More.. READ MORE
  • How to Keep Remote Customers Engaged
    By Anna Puzier, Business Analyst, Auto/Mate by DealerSocket The COVID-19 pandemic and this period of social distancing forced many dealers to invest in digital retailing and e-contracting tools to help facilitate a remote sales process. As a result, thousands.. READ MORE
  • Show Them the Light or Show Them the Door
    By Dave Druzynski, VP People and Culture, DealerSocket As published in the September/October issue of Dealer Magazine. Most managers don’t want to fire their employees, but there comes a time in the employment relationship when it’s the best option for.. READ MORE
  • October In the News Roundup 2020
    Your monthly roundup of the latest and greatest happenings from Auto/Mate and DealerSocket. Publications How to Keep Remote Customers Engaged F&I Showroom Magazine One of the biggest challenges for sales and F&I professionals when working remote deals is keeping customers engaged. In.. READ MORE
  • Rock’s Rants: Special Order Parts
    by Ken Rock, Customer Care Manager Dealers, do you know how much of your dealership’s capital is tied up in parts inventory? Do you know how much of that inventory is obsolete? I have visited dealerships with hundreds of.. READ MORE
  • You Won’t Believe Our Virtual User Summit
    This year’s User Summit may be virtual, but it’s as close as you can get to an in-person experience! Get ready for a series of live, interactive presentations designed to help you improve productivity and job performance, while.. READ MORE
  • September In the News Roundup
    A quick summary of what’s happening at Auto/Mate and DealerSocket. Events Registration for the Virtual User Summit is Now Open Our 4-week-long Virtual User Summit takes place from Thursday, Oct. 22, to Wednesday, Nov. 11, and is jam packed with valuable insights,.. READ MORE
  • Work Smarter, Not Harder!
    Dealerships currently face many challenges, including deficient inventory, stunted sales and wary shoppers. Flexible, reliable and innovative technology is the key to ensuring that your dealership not only survives, but thrives. To help dealers operate more efficiently, Auto/Mate presents, “Work.. READ MORE

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