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Auto/Mate’s free eBook will guide you through the process of creating customer loyalty in your dealership or business.
Every year, auto dealerships spend millions of dollars on customer loyalty programs. The term “customer loyalty” has been bounced around like a pinball in the media, on blog sites and by vendors and dealers, to the point where people say it without fully understanding what it means.
If your dealership consistently receives higher-than-average CSI scores, you may believe that a good percentage of your customers are happy and therefore loyal. But in fact, customer satisfaction and customer loyalty are two completely different things. If your employees don’t love your company, your customers won’t love your company. This eBook will help you start from the ground up, by creating a great work environment, happy employees and loyal customers.
Download our FREE eBook today!