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Keep, Lose, Grow: What Dealers Should Start and Stop Doing in 2021

It’s time to put 2020 in the rearview and focus on driving toward success. Your dealership, like most other businesses, probably faced a few new challenges to say the least. Many had to scramble to pivot their operations, adhering to state shutdowns and social distancing orders. Many had to combat low vehicle sales and adapt to parts and inventory shortages.

What have we learned as a return to a more normal way of life approaches? Simply put, the way dealerships do business has changed. The way car buyers shop has changed. The question dealers should be asking themselves is, “What should I change for 2021?” Join Ken Rock, customer care manager at Auto/Mate by DealerSocket, who has been proudly serving dealers for more than 40 years.

Watch this video to:

  • Tap into your DMS provider’s full potential to improve results

  • Embrace mobile and digital tools post-pandemic

  • Streamline your processes to maximize customer satisfaction




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