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Mike Esposito Presents: How to Increase Service Growth through Auto Dispatching at Digital Dealer 13

ALBANY, NY (October 01, 2012) – Auto/Mate Dealership Systems ( announced today that Mike Esposito will be presenting a workshop at the 13th Digital Dealer Conference & Exposition in Las Vegas on Wednesday, October 24th at 3:30 p.m. How to Increase Service Growth through Auto Dispatching is aimed at dealers, general managers, fixed ops and service managers who are looking for ways to increase gross profits in the service department.


“Many managers have attempted to transition from outdated, manual dispatching methods to automated systems, but few have managed a 100% successful transition,” said Mike Esposito, President and CEO of Auto/Mate. “In the workshop we’ll discuss the pitfalls common to this transition and how to avoid them.”


Additionally, Esposito will cover the three levels of service dispatching (manual, semi-automated and automated) and discuss the benefits achieved with each new level, such as increased service tech efficiencies, shop efficiencies and shop loading. Attendees will learn:

  1. The thought process and technical process that dealers and managers need to go through to set up an auto dispatching system; i.e., how to define service tech skill levels, how to set up op codes, and most important, how to retrieve all this information from your existing system.
  2. How to track and measure the improved efficiencies in the service department.
  3. What doesn’t work, why it doesn’t work and how to avoid problems during the transition process.


For more information, visit Auto/Mate’s Blog.



About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.


Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit, follow us on Twitter @AutoMateDMS and subscribe to our blog at


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