ALBANY, NY (March 25, 2013) – Auto/Mate Dealership Systems (https://automate.com) announced today that Mike Esposito will be presenting a workshop at the 14th Digital Dealer Conference & Exposition in Orlando, on May 9th at 11:00 a.m. How to Increase Service Growth Through Auto Dispatching is aimed at dealers, general managers, fixed ops and service managers who want to increase efficiencies and gross profits in the service department.

“Making the transition from outdated, manual dispatching methods to automated systems can be very challenging,” said Mike Esposito, President and CEO of Auto/Mate. “Workshop attendees will learn the common pitfalls associated with this type of transition and how to avoid them.”

Additionally, Esposito will cover the three levels of service dispatching (manual, semi-automated and automated) and discuss the benefits achieved with each new level, such as increased service tech efficiencies, shop efficiencies and shop loading. Attendees will take away:

1. The thought process and technical process that dealers and managers need to go through to set up an auto dispatching system; i.e., how to define service tech skill levels, how to set up op codes, and most important, how to retrieve all this information from your existing system.
2. How to track and measure the improved efficiencies in the service department
3. What doesn’t work, why it doesn’t work and how to avoid problems during the transition process.

For more information, visit: http://www.digitaldealerconference.com/speakers/#Mike Esposito

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.

Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://automate.com/blog/.