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Mike Esposito, President and CEO of Auto/Mate, will present a free webinar titled “How to Create Customer Loyalty Without a Customer Loyalty Program.” The Automotive News webinar is scheduled for next Thursday, October 15th, 2015 at 2:00 p.m. EST.
Jim Treece, News Editor at Automotive News, will moderate the webinar that covers the following takeaways:
1) The proven correlation between happy employees, loyal customers and higher profits.
2) Why customer satisfaction scores (CSI) have nothing to do with loyalty and the difference between customer satisfaction and customer loyalty.
3) How to create a “great place to work” that will help to attract and retain the best employees
4) What really motivates your employees; it may not be what you think.
5) Track your success; a simple tool that can be used to measure your results.
Learn how to turn your dealership into a “best place to work” to attract the best employees, retain more customers and enjoy higher profits!
Esposito’s webinar is FREE for dealership personnel to attend and is scheduled for October 15th, 2015 at 2 p.m. EST. To register, click here. For more information, contact Auto/Mate at 518-371-4331.