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How Employee Retention in Your Parts & Service Department Can Lead to Customer Loyalty


Thanks for attending my presentation at MOPAR Orlando.

Here are some great links for you to peruse and help you on your journey to increased Customer Loyalty. I’ve gained a lot from these thought leaders, and your Parts & Service Departments can too.

As always, feel free to reach out with questions.

Mike Esposito

President & CEO, Auto/Mate


Here are the books / authors I mention in my presentation:

The Loyalty Effect by Frederick Reichheld

The Ultimate Question by Frederick Reichheld

The Southwest Way by Jody Hoffer Gittell

Drive by Daniel Pink

Start with Why by Simon Sineck

Leaders Eat Last by Simon Sineck

Uncontainable by Kip Tindell

Delivering Happiness by Tony Hsieh

Mike Esposito


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