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CLIFTON PARK, NY (November 03, 2009) – Auto/Mate Dealership Systems (www.automate.com), a leading dealership management system (DMS) provider, today announced that the National Automobile Dealers Association (NADA) has ranked Auto/Mate the industry’s top DMS in its 2009 Bi-Annual Survey of Dealership Satisfaction with Dealer System Providers’ Products and Services.
The survey results which were based on responses from dealers and dealership employees nationwide, showed Auto/Mate ranked higher than any other DMS vendor in overall DMS products and services satisfaction.
Auto/Mate ranked number one in 12 of the 16 DMS satisfaction categories – more than any other DMS vendor:
When asked if they plan to switch to another DMS provider when their contract is up, 100% of the Auto/Mate users surveyed said no.
“We couldn’t be happier with the NADA findings. Our goal is to provide dealers with the Best Software and Best Service in the DMS market. These results validate the work we’ve been doing to improve our customer service. While other vendors might be content with modest gains, we remain focused on improving our software and customer service and staying number one,” said Mike Esposito, president and CEO of Auto/Mate.
Auto/Mate recently reported a 17% increase in new auto dealer clients since end-of-year 2008, which the company attributes to the growing number of dealers moving from expensive, legacy DMS solutions to more flexible, cost-effective systems like the company’s Automotive Management Productivity Suite (AMPS).
“We’re having our best year ever. These results are a real endorsement from our customers,” said Esposito.
AMPS is an easy-to-use comprehensive DMS with over 20 integrated modules to help dealers more efficiently and effectively manage their business. It supports an unlimited number of users, workstations and printers, and can be implemented in any size dealership. AMPS is available as both an in-house and ASP solution.
Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich dealership management software in use by more than 900 auto dealers nationwide. Auto/Mate offers the best customer service in the industry; the company received top satisfaction rankings in NADA’s most recent DMS provider survey.
Auto/Mate’s employees have more than 300 years of combined experience working in auto dealerships – the foundation of its “Designed by Car People, for Car People” slogan. For more information, visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at https://automate.com/blog/.