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Increase Customer Satisfaction to Improve KPIs


Price Auto Group, an Auto/Mate Honda-Acura dealership in Delaware, was looking for new ways to increase several key metrics in their dealership. By utilizing Auto/Mate’s Mobile Service Consultant, they were able to improve their customer experience, resulting in increased revenue and more efficient processes.

Mobile Service Consultant enables service advisors to write up repair orders directly from the service drive, allowing them to interact with both the customer and vehicle during the write-up process.

In this case study, Director of Technical Operations Trevor Shoun discusses how Mobile Service Consultant:

  • Increased revenue per RO

  • Reduced time from the mobile check-in process

  • Provided more time advisors can spend with customers

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