DrivingSales Executive Summit

The Art of Employee Retention

https://www.drivingsales.com/dses/

 

Your customers will never love your company unless your employees love your company. In this session, Mike Esposito will reveal:

• The correlation between happy employees, loyal customers and higher profits
• How to create an awesome workplace that will attract and retain the best employees
• What really motivates employees

 

Automotive News Webinar

Hiring: How to Spot the Liars & Fakers

To register, click here: https://bit.ly/2cJTo6k

 

Have you ever had high expectations for a new employee, but ultimately they didn’t live up to the hype? Unfortunately this is a common occurrence that happens when job applicants lie and fake their way through the interview process.

 

In this webinar, human resources expert Dave Druzynski will share ten telltale signs that someone is lying to you. Whether it’s during a job interview or an internal employee investigation, knowing how to spot liars and fakers is a critical skill!

 

 

NADA Webinar, November 2nd, 2016, 1:00 PM EST

Improve Customer Loyalty with the Net Promoter Score

To register, click here: https://marketing.nada.org/acton/media/4712/11–2–2016

The Net Promoter Score (NPS)® is a free and easy-to-use system that accurately measures customer loyalty. By asking customers the simple question “How likely are you to recommend Dealership X to a friend/colleague/relative?” you can calculate and benchmark your dealership’s NPS score.

 

Companies that use NPS to measure and improve customer loyalty include American Express, Costco, USAA, Apple, Amazon and Southwest Airlines.

 

In this webinar, Mike Esposito will explain how and why the NPS system works. Attendees will learn how to implement NPS in their dealerships and how to measure their NPS compared to other dealerships using industry benchmarks.